Refunds

Refunds and Exchanges

We hope you enjoy your new Snuffle Mat! If for any reason you are not satisfied, contact us within 7 days after receiving your order. You may return the toy but it must be in original and unused condition. Once received we will gladly refund you the full purchase price, however shipping charges will not be refunded.

Each Snuffle Mat is handmade. Pets must be supervised while playing with the Snuffle Mat. No refunds will be made for chewed or damaged items.

Although made to be durable, the toy will eventually succumb to repeated chewing, shaking or other rough play. Please be sure to frequently examine the toy to make sure it is still safe for your pet to play with.